Automotive Counter Salesperson -- NAPA Auto Parts -- #5635 Stroudsburg POSITION DETAIL
 
GENERAL INFORMATION  
Title Automotive Counter Salesperson -- NAPA Auto Parts -- #5635 Stroudsburg
Company
NAPA Auto Parts
Employment Type
Full-time, Non-exempt
Location #5635 Stroudsburg
Compensation 
Depends upon Skills and Experience
Address
499 Main Street, Stroudsburg, PA 18360
Posted Date March 29, 2014
Company Website http://www.qcmponline.com/

 
COMPANY DESCRIPTION
As a founding member of NAPA, Quaker City Motor Parts Co., (QCMP) has been the leader in supplying quality NAPA specialty parts and equipment to our valued customers throughout the Mid-Atlantic Region for over 80 years. We offer the finest parts and service in support of our valued automotive and collision repair, heavy-duty truck, farming equipment and industrial wholesale and retail market clientele through our stores spanning six states.  Always on the lookout for the area's top talent, we invite you to review this open position along with our generous benefits package.  So if you're interested in a viable career opportunity with a long-standing company that promotes a nationally-recognized brand, then look to QCMP.

Quaker City Motor Parts Co is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. 
 
JOB DESCRIPTION
The QCMP Counter Salesperson is responsible to provide prompt and courteous service to all customers of the store (including walk-in, delivery customers, and telephone queries).  We require a professionally courteous acknowledgement of each customer within 30 seconds of arrival in the store.  The Salesperson sets the tone for our organization and our brand.  He/She will have a working knowledge of vehicle systems and components and must be able to look up the parts application of the product in the extensive NAPA parts catalogs or by using the TAMS computer catalog in an efficient an accurate manner.  The ideal candidate for this position will have a working knowledge of automotive systems and parts; be functionally literate and capable of promptly and accurately recognizing part numbers and line codes; demonstrate excellent communication and organizational skills; possess a valid driver's license (with no DWI convictions within the past four years); no more than three moving violations or two at-fault accidents in the last three years; have a working knowledge of the geographic area; be able to operate a vehicle with a standard transmission; and have the knowledge and confidence level to promote and sell product features.  In addition, the candidate will be willing to work retail hours at any store location assigned by management. 



A representative list of the duties and responsibilities associated with this position is as follows:
•    The ability to effectively understand and communicate NAPA product information, performance standards, warranties, sales programs and company policies.
•    The ability to operate and utilize TAMS point-of-sale invoicing, cash register, electronic communications equipment and the telephone system.
•    The ability to secure parts for our customers and to handle daily paperwork and forms generated by customers and the store, including purchase orders, receipts, invoices, warranty returns, RGNs, OS&Ds, etc.
•    Keep the store properly stocked and the sales area and stockroom clean, uncluttered and properly maintained.
•    The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service.
•    Have a well-groomed and neat appearance.
•    Occasionally operate heavy machinery as needed.
•    Enjoy working with people in a fast-paced setting; be competitive yet has the ability to work calmly under pressure.
•    Demonstrate knowledge of products and their applications (give technical advice, troubleshoot, and help solve customers’ problems with their vehicles).
•    Able to understand customers’ needs – have related sales knowledge.
•    Achieve personal sales and profit quotas.
•    Demonstrate knowledge of current sales promotions and ability to process consumer rebates and customer registrations.
•    Other duties as assigned.

Maintain Customer Satisfaction
•    Satisfactorily serve all customers.  Specifically, customers are to be acknowledged within 30 seconds of their entering the store.  Additionally, they should be assured within 3 minutes.  If longer, than 3 minutes, employees are to apologize for delay.  Secure the “right part” the first time.
•    Secure the “right part” the first time.
•    Handle difficult customers and problems in a professional manner.
•    Route deliveries in a timely manner.
•    Maintain special order/back-order system.
•    Utilize local buyout/pickup service.
•    Report any problems immediately to management.

Demonstrate Professional Attitude, Conduct and Appearance
•    Demonstrate a pleasant and helpful personality.
•    Adhere to QCMP company policies.
•    Adhere to QCMP appearance and dress standards.

Maintain TAMS Computer Abilities
•    Demonstrate ability to use the TAMS catalog system.
•    Effectively use the TAMS point-of-sale invoicing/cash drawer.
•    Process credit card transactions using the credit card processing equipment.
•    Practice asset security/loss prevention controls.
•    Demonstrate knowledge of customer pricing methods used by the store.

Provide Sales Support Functions
•    Process salespersons’ customer stock orders.
•    Check in-store’s stock orders.
•    Report all overages/shortages/damaged merchandise.
•    Assist outside salesperson, if required.
•    Assist in displaying, pricing and stocking merchandise.
•    Share responsibility for store maintenance and cleanliness.

Participate in Training
•    Participate in training when offered.
•    Schedule training and complete all on-the-job training activities.
•    Acquire technical and product knowledge necessary to perform duties.
•    Demonstrate ability to perform the required duties of this position.
•    Coach, advise and assist in training of others.

 
 
REQUIREMENTS
  Working knowledge of automotive systems and parts
  Functionally literate and capable of promptly and accurately recognizing part numbers and line codes
  Capable of operating a point-of-sale and cataloging system
  Able to turn drums/rotors and make hose assemblies
  Current and unrestricted driver's license
  No DWI in past four years and no more than three moving violations or two at-fault accidents in past three years
  Able to move/lift boxes and parts up to 60 pounds and use moving aids to handle cores, engine blocks, etc.
  Able to work on your feet for long periods of time
  Excellent communication and organizational skills
  Able to work retails hours at any store as assigned by management
 
COMPANY BENEFITS
  Medical
  Dental
  Vision
  Life Insurance
  Short Term Disability
  Long Term Disability
  401K
  Personal Days
  Sick Days
  Vacation